Buy to Try, Free Collections on Returns
We would like each customer to be a 100% confident in making purchases from Clothing.ie. If a customer is not satisfied with a purchase on our site we are happy to offer a full refund on the price of the product or a 100% refund on the product price in the form of a credit note once returned within a 7 day cooling off period, as per the Distant Selling Act.
Should a customer have reason to return a product they must enclose the email received from us after filling in the Returns Form. This will facilitate us to process the refund promptly.
Please feel free to order more than one size so that you can be confident that the product will fit, but to avoid the inconvenience of returning products you can also contact our customer support team for advice on sizes and styles before you purchase.
Clonminan Business Park
Terms and Conditions:
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question. Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Packages must not be torn. Items must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour.
Items that are received outside the returns period will be eligible for a credit note, subject to receiving the goods within 30 days of the order being received.
Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days. With the exception of re-shipping In Dispute products, shipping and packaging costs, both to and from us, will be the responsibility of Clothing.ie. Refunds will be for the purchase price of the returned products only.
For hygiene reasons there are no exchanges for personal items such as – Underwear, Lingerie, Stockings, Socks etc.
The collection service that we offer all our customers, should they wish to avail it-will be arranged with our courier on your behalf upon receipt of the online returns form. Please be advised this service is only available in Ireland.
During our busy seasons of Halloween and Christmas, please allow up to 14 working days for refunds to be processed. All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.
The customers' statutory rights are not affected.